Balanced Scorecard for government and nonprofit agencies
Februar 17, 2010
Efficiency is not solely reserved to private companies. Mapping your organization’s environment and identifying and awakening all potential resources are pivotal to the success of every public sector agency or initiative.
So as “measurement matters”, this book fills the void between literature on change management methods and the work of nonprofit organizations. The step-by-step application advice of the Balanced Scorecard approach is the great strengths of this very practical guide.
The highly regarded author Paul Niven translates the general theoretical assumptions for an organization’s success into the specific requirements of government and nonprofit agencies. Drawing upon his long-time experience in applying BSC in the private and public sector, he additionally provides the reader with the best practice example of the city of Charlotte.
Niven, P. (2008). Balanced scorecard step-by-step for government and nonprofit agencies, 2nd ed. Hoboken: John Wiley & Sons
Source URL: http://change-centre.org/balanced-scorecard-for-government-and-nonprofit-agencies/
Action Learning for business
Februar 17, 2010
Action Learning (AI) is a powerful change management method focussing on the benefits of employees learning on the job. Although a quite academic book, this introduction not only presents AI’s different schools of thought, but offers practical guidance to the reader by highlighting the best features of each approach and recommending specific combinations to differing business environments. Amongst others, it deals with the precise implementation of programs, the role of learning coaches and possible learning outcomes.
The two authors also provide an appendix including deeper AI theory as well as useful exercise tools. The illuminating case studies offered, ranging from different sectors such as business corporations to community based health organizations, are especially noteworthy.
O’Neil, J. & Marsick, V. (2007). Understanding Action Learning. New York: American Management Association Pub.
Source URL: http://change-centre.org/action-learning-for-business/
Balanced Scorecard Step-by-Step
Februar 17, 2010
One of the most prominent performance measurement tools in change management, the concept of balanced scorecard is presented by the well-known expert Paul Niven step-by-step in a very practical manner. The book can be used as a road map for the entire process, from identifying business goals to implementation tools and success evaluation.
The author underlines not only the importance of BSC as the cornerstone of your business performance strategy, but demonstrates how theory has successfully been applied to real-world cases. Readers can learn from best practices and will find post-implementation guidance in this second edition.
This book is a must-read for every manager involved in change processes who wants to unleash his/her organization’s full potential in the fields of finance, customer, internal processes and employee learning.
Niven, P. (2006). Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results, 2nd Ed. New York: John Wiley and sons
Source URL: http://change-centre.org/balanced-scorecard-step-by-step/