Efficiency is not solely reserved to private companies. Mapping your organization’s environment and identifying and awakening all potential resources are pivotal to the success of every public sector agency or initiative.
So as “measurement matters”, this book fills the void between literature on change management methods and the work of nonprofit organizations. The step-by-step application advice of the Balanced Scorecard approach is the great strengths of this very practical guide.

The highly regarded author Paul Niven translates the general theoretical assumptions for an organization’s success into the specific requirements of government and nonprofit agencies. Drawing upon his long-time experience in applying BSC in the private and public sector, he additionally provides the reader with the best practice example of the city of Charlotte.

Niven, P. (2008). Balanced scorecard step-by-step for government and nonprofit agencies, 2nd ed. Hoboken: John Wiley & Sons